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YOUR CAREPLAN TEAM

ARVIN CAJIGAS

CO-FOUNDER & MANAGING PARTNER

CLAIMS MANAGEMENT

BIO
Arvin Cajigas brings over 20 years of specialized experience to CarePlan Solutions. A Registered Nurse with two decades at WorkSafeBC, Arvin combines clinical expertise with deep regulatory and disability-management knowledge. He has supported employers across diverse industries in navigating complex claims, coordinating effective return-to-work strategies, and aligning medical realities with operational and compliance requirements. At CarePlan Solutions, Arvin leads the delivery of clinically sound, compliance-aligned claims management strategies that reduce employer burden, support timely recovery, and strengthen organizational performance.

CREDENTIALS:

  • Registered Nurse (RN) — 20+ years of experience with WorkSafeBC

  • Certified Disability Management Professional (CDMP) — Expertise in systems-level disability and return-to-work management

  • Licensed Consensus-Based Disability Management Auditor (CBDMA) — Specialized in compliance and best-practice organizational auditing

  • Occupational Health & WorkSafeBC Regulatory Expertise — Practical, defensible decision-making grounded in law and policy

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Leadership. Trusted Execution. Results. 

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LINH CAJIGAS

CO-FOUNDER & PARTNER

MEDICAL BILLING

BIO
Linh Cajigas brings over 25 years of medical billing expertise to CarePlan Solutions, with a proven record of helping physicians recover lost revenue and strengthen the financial performance of their practices. Known for her clarity, integrity, and practical leadership, Linh provides reliable guidance across all aspects of medical billing and revenue optimization. Her deep understanding of physician workflows and provincial billing requirements has helped clinics across British Columbia improve accuracy, reduce administrative burden, and implement sustainable billing systems that support both operational efficiency and physician well-being.

CREDENTIALS:

  • Medical Billing Specialist — 25+ years supporting physician practices

  • Physician Revenue Management — Expertise in recovering missed and under-billed claims

  • Provincial Billing Systems & Compliance — In-depth knowledge of BC physician billing requirements

  • Clinic Operations & Workflow Improvement — Streamlining clinic processes to reduce administrative burden

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Dependable. Strategic. Committed. 

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DR. FAY LEUNG

Medical Advisor

CREDENTIALS

  • Orthopaedic Surgeon
    Specialized in shoulder reconstruction and joint preservation of the shoulder, hip, and knee

  • Clinical Associate Professor  Department of Orthopaedics, University of British Columbia

  • Resident Program Director  
    UBC Orthopaedics Residency Program

  • Medical Education Leadership  
    Active involvement in resident education and continuing medical education committees

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BRENDA RANDHAWA

Mental Health Advisor

CREDENTIALS

  • Client Support & Advocacy Specialist 
    20 years of experience supporting individuals through complex, high-stress workplace and claim-related situations

  • Corporate Experience
    Deep understanding of the emotional and procedural challenges that arise during prolonged claims and return-to-work processes

  • Trauma-Informed Support Practices 
    Provides grounded, consistent support to help clients build resilience, strengthen communication, and regain clarity

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TAKAMI SHIRAI

Physiotherapy Advisor

CREDENTIALS:

  • Registered Physiotherapist 
    Bachelor of Kinesiology, Master of Science in Physical Therapy

  • Clinical Practice 
    Experience treating musculoskeletal and neurological conditions across diverse age groups

  • Evidence-Based Rehabilitation  Combines individualized exercise programming with manual therapy to restore function and mobility

  • Hospital-Based Care
    Works in outpatient Cast Clinic and acute care settings at Richmond Hospital

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ENWEI CHU

Information Systems Advisor

CREDENTIALS

  • Information Systems & Reporting
    15+ years of experience helping organizations organize data and build clear reporting systems that support better decision-making

  • Data Clarity for Claims Management
    Helps structure information and reporting to track claims and return-to-work activities more consistently

  • Systems & Data Reliability
    Works behind the scenes to ensure information is accurate, accessible, and easy for the team to use

  • Technology Support for CarePlan Solutions
    Supports the systems and reporting tools that help CarePlan deliver clear, reliable claims management insights

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JASON CHIU

Technology & Systems Architect

CREDENTIALS

  • Technology & Process Advisor  Experience improving operational systems across municipal infrastructure, construction, environmental, and technology sectors

  • Founder, HammerSense Consulting  Supports organizations in updating digital tools and improving day-to-day workflows

  • Systems & Workflow Improvement  Focuses on making complex processes clearer, more consistent, and easier to manage

  • Advisory Support to CarePlan Solutions                                  Provides practical guidance on technology and process changes that support clear and reliable claims management

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L'NIELLE PANTOJA

Content & Marketing Strategist 

CREDENTIALS

  • Newsletter & Content Strategy 
    13+ years of experience crafting content that informs, engages, and actually gets read

  • Social Media Management
    Building and nurturing audiences with purpose, personality, and consistency

  • Brand Voice & Storytelling
    Translating complex, high-stakes subject matter into content people look forward to

  • Content Leadership for CarePlan Solutions 
    Ensures clients feel informed, supported, and maybe even smile once in a while

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